True DaaS for partners is finally here!
OUR WHY
Why - To delight people through great experiences
OUR WHAT
We equip the modern workforce with technology, allowing them to work whenever and wherever they wish
OUR HOW
By valuing the customer experience above all else, ensuring the workforce feels valued and stays productive
The problems we solve
- Quoting customers – story about off the shelf pricing
- Creating and managing special bid pricing
- Procuring devices, peripherals and services
- Managing inventory, - laptops stacking up in stock cupboards. Trust me, it’s the last thing on an IT managers list of things to do.
- Imaging and deploying devices
- Logistics
- Warehousing
- Warranty replacements
- Onboarding and off-boarding users
- Dealing with finance and lease agreements
- Processing and liquidating end-of-life hardware
- Maintaining asset registers
- Driving technology refresh cycles
Our Core Values
- Customer First Strategy
- Standardisation as a first principal
- Keep the workforce productive
What is DaaS? Device-as-a-service
Nearly every partner I speak to thinks it’s all about monthly cost and leasing. Putting hardware and a finance solution together is what everyone is doing, so why wouldn’t they?
Sure, leasing is something that is attractive to some customers, but only about 15% of the market uses a leasing solution. That leaves 85% of the market looking for value elsewhere.
I question, where is the service In this model?
When I talk to MSPs, and ask them, what pain points they have when it comes to procuring, deploying and managing devices over their lifespan, leasing is not on the list of complaints!
At DaaS Portal, we decided to take a very different approach…
And so we are here to put the service into, device-as-a-service
What is DaaS Portal?
In its most basic form, DaaS Portal is a direct replacement for distribution for procuring devices and peripherals. You can buy from us at the same price as disti or better, this is our price promise to partners.
But it’s so much more than this!! It’s a true zero-touch, cradle-to-grave experience.
Our 2-tier digital platform and service for MSPs is designed specifically to be able to integrate with IT Market places such as Pax8, as well as PSA tools like HaloPSA, Connectwise, ServiceNow etc. Its Built entirely on an OpenAPI architecture, and so can integrate with anything.
It’s also your store front. Giving MSPs a branded, self-service e-commerce portal for their customers.
Curate your own products and services catalogues, set margins and never quote for a device again!
Equally, its set up for MSPs to administer it themselves on behalf of the customer, giving you true flexibility.
What makes us unique
We have taken the approach, solve for one – solve for many. Serve the market from the ground up. And so, this means we don’t have any barriers to entry, commitment terms, contract length of minimum requirements to work with us.
We are the only 2-tier model built specifically for MSPs, and the only 2-tier model we are aware of at time of writing.
Our global presence
We operate in multiple regions, and we will continue to bring on new regions until we achieve our goal of being the global leader in this space.
Today we have entities in the UK, US, and Europe, having delivered more than ***Sean to give me a number if possible, let’s make this boxes shipped not just devices*** xxx’s of products to customers. We also service India and Singapore through our trusted partners, and can deliver internationally on a global basis.
Now you can take the power into your own hands, stop wasting time facilitating this stuff, and focus on higher value tasks and growth.
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It delivers a zero-touch experience meaning MSPs no longer have to facilitate
don’t have to deal with the headache of quoting customers, procuring devices, managing inventory, imaging devices, logistics, warehousing, warranty replacements, onboarding and off boarding users, dealing with finance/lease agreements and dealing with end of life hardware. It pulls this all together into a single platform and turns most of these tasks into a less than a 1 minute job.
Having run my own reseller for 20 years, I have felt the pain of dealing with distribution and the end-to-end hassle that comes with dealing with the IT channel and the way it makes partners work to fit in with their archaic and onerous processes.
Manage & Track Employee Devices
Our platform, by its nature means you always have a robust asset register, giving businesses visibility of their estate at the touch of a button.
This allows accurate reporting which drives automated lifecycle refreshes. Once you start, you won’t stop! Devices will just flow to and from your customers, allowing partners to build sticky relationships with customers whilst delivering a premium employee experience”
Advanced Device Replacement
We value employee productivity, and so do your customers. That’s why we will deliver a replacement device to the employee the following morning should theirs break.
What’s more, we will handle getting the broken device back, fix it, QA it and return it to your inventory.
Our Consumption Model
There are 2 options:
- True DaaS – 1 monthly fee for everything
- Capital Purchase + Platform Fee
Your customer gets 10% of the original purchase price back when they renew, meaning they only pay 90% of the value over the 3 years, keeping your customers nice and sticky!
Our Platform
What does the monthly platform fee include?
- NBD – advanced device replacement
- Collect faulty device, repair and return to inventory
- Delivery of your device and peripherals
- Collection of your device at the end of the contract
- Wiping your data at the end of the contract, provision of certificate
- Full access to DaaS Portal management platform
- Inventory Management – automated re-ordering
- Warehousing
- Logistics on demand service
FAQ
How do you deploy laptops?
We follow a cloud deployment strategy, utilising platforms such as InTune and Apple Business Manager to facilitate the modern way of working. We do not perform ‘gold imaging’ on behalf of customers.
We currently deploy laptops in the traditional way and are nervous about embracing a cloud deployment strategy. Do you help companies make this transition?
Who is the ideal customer for DaaS Portal?
An ideal customer is a technology provider with significant processes and overheads in quoting and supplying devices to customers, sometimes across diverse geographies. Customers dealing with the remote working revolution and its additional challenges for IT teams. We cater to customers who value a premium experience focused on keeping the workforce productive and happy, with zero touch required for the MSP/Partner.
Which manufacturers do you work with?
How quickly can you have a laptop in my client's hands?
In the UK, the following morning, and Next Business Day (NBD) in all other countries.
Can the portal be branded?
Yes
How do you ensure stock is available?
The customer or the MSP/Partner has dedicated stock based on their specific requirements.
What countries does DaaS Portal deliver to?
How does DaaS Portal deliver support if there are any issues?
We have a service delivery team overseeing every order. While most processes are automated, our humans oversee the final stages of delivery, often requiring in-person communication with the recipient to resolve issues. At DaaS Portal, our main objective is to deliver the best experience possible, with all processes designed and built with this goal in mind.
Do I have to be accredited with a vendor to access supported pricing?
No. DaaS Portal holds all necessary accreditations.
Are there any tools to help the MSP show the benefits to their customers?
We work closely with all our partners to support them, especially when they start using our service. We are available at all stages to help the partner with initial sales calls, onboarding, etc.
We have co-branded marketing material for partners that enables them to position the service to their customers.
We are here to support in any way we can. Your success is our success.
Does everybody have to be onboarded to Daas Portal? Can it just be the staff that is getting a new laptop?
It’s flexible in this way. Users can be onboarded as and when they purchase a device, but we also offer a ‘Legacy platform fee,’ allowing the whole company to sit under our service wrapper, providing a ubiquitous experience across the whole company. These later transition to the standard 3-year contract when they receive their first device from us.
Do you do pre-provisioning (white glove service)?
Yes. *Additional charges may apply.
Do you integrate via API?
Yes
Do you integrate with any PSA tools?
We have an open API platform. Furthermore, we have on our roadmap to natively integrate with major PSA tools. Currently, we are working on Connectwise, Autotask, and Halo integrations, which will be available in the early part of next year.
Do you support single sign-on with Microsoft Azure AD (now called Entra ID), and can this be used as multifactor authentication within the portal?
Yes.
How does the billing work, do you bill the customer, or bill us (The partner/MSP)?
All billing flows through the partner so you recognise revenue and profit always.
Do you offer support with sales and marketing?
Yes. We have material designed specifically to help partners frame DaaS Portal with their customers. We can co-brand this for you. Additionally, we are on hand to help in person with sales opportunities and provide all the support you need to position DaaS Portal in the right way for each of your customers.
Is there a minimum number to access the service?
No.
Empower customers to work anywhere, anytime.
DaaS Service Availability
DaaS Portal is a digital platform and service that empowers MSP’s and technology providers to deliver a premium experience when deploying IT, to hybrid workforces.
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