FAQ's

How do you deploy laptops?

We follow a cloud deployment strategy, utilising platforms such as InTune and Apple Business Manager to facilitate the modern way of working. We do not perform ‘gold imaging’ on behalf of customers.

Yes, we have a specially designed program to assist MSPs through this transition. We offer a range of options, from accelerators to setting up customers on your behalf. We also provide continued support to partners as they make this transition, ensuring confidence and full support.

An ideal customer is a technology provider with significant processes and overheads in quoting and supplying devices to customers, sometimes across diverse geographies. Customers dealing with the remote working revolution and its additional challenges for IT teams. We cater to customers who value a premium experience focused on keeping the workforce productive and happy, with zero touch required for the MSP/Partner.

Currently, we work with Dell, MS Surface, Apple, Jabra, and Poly, with plans to expand our partnerships over time.

In the UK, the following morning, and Next Business Day (NBD) in all other countries.

Yes

The customer or the MSP/Partner has dedicated stock based on their specific requirements.

See our delivery capabilities map

We have a service delivery team overseeing every order. While most processes are automated, our humans oversee the final stages of delivery, often requiring in-person communication with the recipient to resolve issues. At DaaS Portal, our main objective is to deliver the best experience possible, with all processes designed and built with this goal in mind.

No. DaaS Portal holds all necessary accreditations.

We work closely with all our partners to support them, especially when they start using our service. We are available at all stages to help the partner with initial sales calls, onboarding, etc.

We are here to support in any way we can. Your success is our success.

It’s flexible in this way. Users can be onboarded as and when they purchase a device, but we also offer a ‘Legacy platform fee,’ allowing the whole company to sit under our service wrapper, providing a ubiquitous experience across the whole company. These later transition to the standard 3-year contract when they receive their first device from us.

Yes. *Additional charges may apply.

Yes

We have an open API platform. Furthermore, we have on our roadmap to natively integrate with major PSA tools. Currently, we are working on Connectwise, Autotask, and Halo integrations, which will be available in the early part of next year.

Yes.

All billing flows through the partner so you recognise revenue and profit always.

Yes. We have material designed specifically to help partners frame DaaS Portal with their customers. We can co-brand this for you. Additionally, we are on hand to help in person with sales opportunities and provide all the support you need to position DaaS Portal in the right way for each of your customers.

No.

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